Frequently Asked Questions

Do you offer pickup in Miami?

Yes. We provide scheduled pickup service in Miami during business hours. You can also choose mail-in service if pickup is not convenient.

Can I book without creating an account?

You can check pricing without an account. To create a repair ticket and track updates, you need to sign in.

Do you support mail-in repairs?

Yes. During ticket creation you can select Mail-in, and we will show your service instructions and ticket code.

Do I need to back up my device first?

Yes. Always back up your data before service. Repair work can require diagnostics, software resets, or part replacement.

How does pricing work?

For supported iPhone repairs we can show fixed or from-pricing. For other devices or complex issues, diagnostics may be required before final pricing.

What is the diagnostic fee?

Diagnostic-only cases include a standard fee. If the repair is approved, that fee can be applied according to your ticket terms.

Is the website quote final?

Online pricing is an estimate. Final pricing is confirmed after inspection and diagnosis of your specific device condition.

Will you ask before doing extra work?

Yes. If we find additional issues or cost changes, we request approval before continuing.

Do repairs include a warranty?

Yes. Repairs include a limited warranty on workmanship and covered parts. Full terms are listed on the warranty page and your service confirmation.

What is usually not covered?

New physical damage, liquid exposure, accidental impact, unauthorized repair attempts, and unrelated failures are typically excluded.

How do I request a warranty check?

Open your ticket from the customer portal or contact support with your ticket code, issue details, and photos if available.

Do you sell accessories and pre-owned devices?

Our roadmap includes both categories. Current priority is premium repair operations, transparent pricing, and customer support.