TrueFixPhone Privacy Policy

Information we collect

• Contact details such as name, email, phone number, and pickup or mailing address.
• Device and repair details (brand, model, issue description, service notes, and ticket history).
• Service and transaction details, such as estimates, repair history, and payment confirmations when you purchase a service.
• Account data if you create an account or sign in using Google or Facebook (for example, basic profile details from those providers).
• Communications with us (messages, support requests, and confirmations).
• Technical data such as IP address, device type, and basic usage analytics to keep the site working properly.

How we use information

• Provide, schedule, and complete repair services.
• Communicate about your tickets, updates, and pricing.
• Improve our services, website experience, and support.
• Prevent fraud, secure accounts, and comply with the law.

How we share information

We share information only as needed to operate our services, such as with hosting, authentication, email, and payment providers, or when required by law. We do not sell personal information.

Data retention

We keep information as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations.

Your choices

• You can update account details in your portal.
• You can request data deletion by visiting our data deletion page.

Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.

Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Contact us

TrueFixPhone, Miami, FL
Email: support@truefixphone.com